Visual Communications & Branding
Nov 16, 2011
As a marketing and advertising specialist I understand what the essence of a brand entails. And how the patient experience makes all the difference between gaining an advocate of your brand or a critic. Dr. Frankel an his team are doing everything right. Beyond the excellent care people have come to expect, the entire staff is pleasant, informative, comforting and excellent at what they do. They pay attention to all the details, so you don’t have to, which makes your experience that much more enjoyable.
Jason Di Terlizzi has recently been accepted into two dental schools, Indiana University School of Dentistry and Case School of Dental Medicine – Care Western Reserve University. Which isn’t at all surprising to the staff working with him at Jon Frankel Dentistry and Frankel and Puhl of Maumee. Jason is vital to both offices practicing as a Registered Dental Hygienist and Expanded Function Dental Assistant. Additionally, Frankel Dentistry has a history of “keeping it in the family”.
Sheldon Frankel, DDS began practicing dentistry in 1947. His son Jon Frankel, DDS joined him in 1992. Dr. Sheldon Frankel has since retired but a brother-in-law and two nephews are dentists, his daughter and a sister-law are hygienists. Associate Dentist Richard Shumate is married to a dentist, Dr. Kristen Shumate. Patti Begin, RDH from the Maumee location also has been an inspiration to Jason, he dates her daughter Brittany. There is undoubtedly a trend here.
Jon Frankel Dentistry is a nurturing and caring dental family for patients and staff located in Toledo, Ohio and Maumee, Ohio.
The Halloween Candy Buy-Back is an annual event at Jon Frankel Dentistry.
Children receive one dollar for each pound of candy donated. The candy is sent to local Toledo Area Troops overseas.
This year many children donated candy but refused payment. They wanted to send their candy to our Troops. The compassion was palpable. Halloween took on a new meaning, caring.
Where did the candy go?
Follow the candy-trail evidenced in a series of recent notes.
Note from Toledo Mother of Marine overseas:
I wanted to share with Dr. Frankel and his staff a message that I just received from the coordinator of our care package project. I will be coming in to your office again in a few minutes to pick up another 60 pounds of candy. We will be packing Christmas boxes on Monday, December 5, so this additional supply of candy will be added to those care packages. Thanks again to Dr. Frankel and his staff for contributing to our boxes!
Note from care package coordinator:
I received this email from a dear friend over the Thanksgiving weekend. My college friend (who has been a Chaplain in the Army for 20+ years) has a husband in the Army Corps of Engineers who has recently been deployed to Afghanistan for a year. She received a phone call from her husband Friday morning (11/25) with the following comments. It’s directed to our great group of parents who care so much…and yes, that Halloween candy helped! It’s nice to know the packages made it so quickly! Our biggest box was almost 12 lbs., per the Post Office.
Thanks to Dr. Frankel’s office for their generosity!
Note from my friend:
“My husband called me this morning to ask, “who’d you give my name to that would send me a care package?” He was so touched by your kindness and that of your group. I could hear it in his voice—that someone/group would care about his service. He’s already shared the candy which allowed him to meet a bunch of people! He loved the idea of a thanksgiving meal, too! He hasn’t gone thru the other things yet but he was pretty excited. But the thing that stood out was how touched he was by the thoughtfulness and kindness.
So, thanks for ministering to my husband and subsequently to me. I know that this gift will do far more than just the physical…the warmth will linger for a long time!”